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Terms & Conditions

SHIPPING

Please be aware that there are postage delays due to COVID-19 so your order may arrive later than expected. Royal Mail have now stopped Saturday letter deliveries too.

Retail

Orders are usually dispatched within 1 working day. During busy periods (e.g Christmas and other events) this may be 2 working days so please be aware of this when ordering.

UK shipping is FREE, International is calculated at the checkout. Shipping methods are dependent on the product, please see specific product shipping details for more information.

Any orders totalling over £10 in the UK get upgraded to Royal Mail Tracked & Traced for FREE. Any orders over £20 overseas get upgraded to Royal Mail Tracked International Standard for FREE.

Estimated shipping times

United Kingdom: 1st Class – 1-2 working days, 2nd Class – 2-4 working days

Everywhere Else: 7-21 working days.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs so please take this into consideration when ordering overseas.

Christmas Post

Please take these last post dates into consideration when ordering for Christmas.

United Kingdom:

2nd Class – 18th December

1st Class – 20th December

International:

Africa, Asia, Caribbean, Central and South America, Far and Middle East – 9th December

Cyprus, Malta – 10th December

Eastern Europe (except Czech Republic, Poland and Slovakia) – 11th December

Australia, Greece, New Zealand and Turkey – 12th December

Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA – 14th December

Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland – 16th December

Belgium, France, Ireland, Luxembourg – 18th December

RETURNS

Not happy with your product? Please get in touch with us within 14 days of receiving so we can help. We will accept refunds or exchanges on orders which are damaged, lost in the post or have any mistakes. Exchange will be made upon receipt of the original item in a suitable condition. Subject to availability.

Privacy & Enquiries

Please view my full privacy policy here to see details of how your information is held. For any enquires please feel free to email me at teepeecreations@outlook.com.