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FAQ's

Shipping

Retail

Orders are usually dispatched within 1 working day. During busy periods this may go up to 2 working days. My terms and conditions will be updated to reflect this so please check them here.

Wholesale/Printing Services

Orders are dispatched within 2-5 working days.

Retail

Shipping to the UK is FREE.

International shipping is calculated at the checkout, please see individual products for prices. You will only be charged for shipping once.

Wholesale/Printing Services

All orders have FREE shipping.

Retail

UK – Cards, prints and stickers and sent Royal Mail 2nd class as standard. You can upgrade to 1st class for 20p-30p on any listing. Any orders totalling over £15 are sent Royal Mail Signed For.

Mugs are sent via Royal Mail 2nd Class Standard but these can also be upgraded to Royal Mail 1st class for £0.70.

International – Cards, prints and stickers and sent Royal Mail International Standard.

Mugs are sent via Hermes International shipping.

Wholesale/Printing Services

All orders are sent via courier service tracked and traced.

Retail

United Kingdom: 1st Class 1-2 working days, 2nd Class 2-5 working days

Europe: 3-10 working days

Everywhere Else: 5-12 working days

Wholesale

United Kingdom: 2-5 working days

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs so please take this into consideration when ordering overseas.

Please take these last post dates into consideration when ordering for Christmas. Please also be aware that due to the current situation with COVID some orders may arrive later than expected.

United Kingdom:

2nd Class – Wednesday 9th December

1st Class – Monday 14th December

International:

Europe – Wednesday 9th December

Rest of the world – Friday 20th November

Returns & Cancellations

Please get in touch with me within 14 days of receiving so we can help. I will accept refunds or exchanges on orders which are damaged, lost in the post or have any mistakes. Exchange will be made upon receipt of the original item in a suitable condition. Subject to availability.

Custom or personalised orders cannot be returned.

Orders are usually shipped within 1-2 working days. I am happy to cancel the order if it hasn’t been dispatched yet.

Custom orders cannot be cancelled so please make sure you have put your personalisation details in correctly when ordering.